David Medvedeff, Avatar CEO, announced Macon County General as a recipient of the award on June 2nd, making this statement about the hospital’s patient service reputation:
“The hallmark of exceptional service to patients is to consistently meet or exceed their expectations – not always an easy task. Macon County General Hospital has demonstrated that it exceeds its patients’ expectations in a tangible and measurable manner. As a winner of the Avatar’s Exceeding Patient Expectations Award, I congratulate Macon County General Hospital for its continued and impressive efforts to put patients first.”
Avatar, a research and consulting company in Florida, specializes in evidence based intelligent surveys and innovative strategies to transform information into significant quality and efficiency of care improvement for the health care industry.
While this is the third year, Macon County General has won the notable award, the hospital has also won awards for Inpatient Care and Ambulatory Surgery Care in years past.
“To us, this awards means that bigger is not always better,” said Macon County General Hospital Administrator Dennis Wolford. “It’s always been our goal to provide quality care and exceed our patients’ expectations in all areas of the hospital from the way a patient is greeted when they walk in the door, to the food their served, to the personal attention they receive from our doctors and nurses. We might be a small hospital when compared to facilities in larger cities, but our patients receive top-notch care and we feel honored to have received this award for three years in a row.”